Privacy Policy

Hawthorne Pools (“we”, “us”, or “our”). At Hawthorne Pools, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website, hawthornepools.ca (the “Site”). By accessing or using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect various types of information from and about users of our Site, including:

1. Personal Information: We may collect personal information that you provide voluntarily, such as your name, email address, phone number, when you contact us.

2.Usage Data: We may collect information about how you interact with our Site, including your IP address, browser type, operating system, pages visited, and referring/exit pages.

2. How we use your information

We collect your information for the following purposes: 1. Communicate with you about your inquiry. 2.Provide customer support

3. Data Security

We use secure third-party service providers to host our website and process contact form submissions. Personal information you submit is transmitted securely using encryption and handled by these providers on our behalf. We implement reasonable safeguards appropriate to the sensitivity of the information to protect against unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following limited circumstances:

  1. 1. To trusted third-party service providers, such as our website host and form processor, who perform services on our behalf and are bound to protect your information;
  2. 2. If required by law, regulation, legal process, or governmental request;
  3. 3. To protect the rights, property, or safety of our company, our users, or others.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal, tax, or business requirements. Once your information is no longer needed, it is securely deleted or anonymized in accordance with industry-standard practices.

6. Your Rights

Under Canadian privacy laws, you have the right to access, correct, or request deletion of your personal information, withdraw consent where applicable, and file a complaint with the Office of the Privacy Commissioner of Canada. To exercise these rights, please contact us using the information in the “Contact Us” section.

7. Changes to Privacy Policy

We reserve the right, in our sole discretion, to modify, amend, or update this Privacy Policy at any time and without prior notice. Any such changes shall become effective immediately upon posting on the Site. Your continued access to or use of the Site following the posting of any revised Privacy Policy constitutes your acknowledgment of, and agreement to be bound by, the updated terms.

8. Contact Us

Please contact us at ryan@hawthornepools.ca for any questions